Privacy Policy

1. Introduction

SkillLaunch Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Name
• Email address
• Phone number
• Province of residence
• Preferred schedule information

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To contact you regarding our programs and services
• To schedule and conduct information sessions
• To provide customer support and respond to inquiries
• To improve our website and user experience
• To send marketing communications (with your consent)
• To comply with legal obligations
• To detect and prevent fraud or security issues

4. Legal Basis for Processing (Canada)

We process your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We process your data based on:

• Your explicit consent
• Legitimate business interests
• Legal obligations

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist with our operations (e.g., email services, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or asset sale

All third parties are required to maintain the confidentiality of your information and use it only for the specified purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Types of cookies we use:

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and choices

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Withdrawal: Withdraw consent for processing (where applicable)
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at: privacy@skilllaunchcanada.ca

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Children's Privacy

Our services are intended for adults aged 40-65. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: